Our Privacy Policy

1. General information

2. Terminology and definitions

3. General information about how we process personal data

4. Categories of data subjects

  • Customers
  • Persons of which have been invited to be customers of P.F.C.
  • Contacts at suppliers or authorities.

5. Data we collect

  • Identification and contact information: name, birthdate, personal identity number, mail address, occupation, mobile number, e-mail address
  • Connections to other customers: if you are the legal guardian of any of our customers or if your leal guardian is a customer of ours, if you have a joint account with any of our customers.
  • Information about how you use our services: which services you use, what terms and conditions you have accepted, transactions made with your P.F.C.-card or from any of your accounts etc.
  • Information about your economy: information about your income and occupation, possible credits, payment history, credit statements.
  • Information about how you use our services: which services you use and how you use them.
  • Technical information generated through the use of our services: response time for different pages, downloading problems and information about when and how you used the page or service.
  • Information about your contacts with customer support and our department for complaints: chat conversations, e-mail conversations, notifications of phone calls or complaints that you have sent us.
  • Unit information: proxy server, operational systems, browser and additions, date and time, internet service provider or mobile phone provider, IP-address, place, language setting, web browser setting, time zone, platform and similar information about the unit you use when you contact us or use our services.
  • Information about so called PEP-lists and sanction lists: name, birth date, birth place and the reason that the person is listed.
  • Sensitive personal data: data included in the definition in GDPR, article 9 point 1, e.g. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, sex life or sexual orientation. Sensitive personal data will only be processed of you choose to share that information with us which we do not recommend you to do. We will never ask you to leave this information to us.

6. Cookies, web beacons and similar technologies

7. This is how we use your data

8. This is how we share your personal data

  • Authorities, for example police, tax authority, enforcement authority and other legal enforcing authority, and authorities supervising us.
  • Partners, that we use to be able to execute the services we have committed to perform for you, for example the issuer of our cards.
  • Service providers, for example IT-services, data base services and services to administer our communication with you.
  • Credit monitoring institutions and companies.
  • Debt collection companies.
  • Buyers of claims.
  • Participants and partners related to national, Europe and international payment systems, for example Mastercard and suppliers of digital wallets.
  • Other account holders (only if you have a joint account as a part of Duo).
  • Legal guardian (as a part of the service Junior).

9. Location of the processing of personal data

10. Information about storage

11. Your choices and rights

12. Other important information

13. Profiling and automated decisions

14. Updating this privacy policy

15. Contact information